Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Laura Peter London, reachable via info@laurapeterlondon.com.

1. Applicability

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These conditions apply to every order, without exception.

2. Product Information

We make every effort to ensure that all product descriptions, images, and details on our website are accurate and up to date. However, typographical errors, color variations, or inaccuracies may occur.
We reserve the right to modify or update product information at any time without prior notice.

3. Orders and Payment

Orders are processed only after full payment has been received.
Available payment methods may vary depending on the customer’s location.
It is the customer’s responsibility to verify which payment methods are available in their region before placing an order.

4. Processing and Delivery

  • Order processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

  • Shipping origin: All orders are shipped directly from our supplier located in China.

Delays caused by customs, courier issues, holidays, or other external factors are beyond our control and do not constitute grounds for compensation.

5. Returns and Cancellations

All return and cancellation rules are described in detail in our Return Policy, which forms an integral part of these Terms and Conditions.

6. Liability

We are not liable for loss, theft, or damage of parcels if the tracking status indicates that the package has been delivered to the address provided by the customer.
Customers are responsible for ensuring that their shipping information is complete and accurate.
Address errors must be reported within 24 hours after placing the order.

7. Intellectual Property

All website content — including text, images, branding, product photos, graphics, and logos — is the exclusive property of Laura Peter London and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing to info@laurapeterlondon.com.
We aim to respond to all complaints within 5 business days.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of The Netherlands.
Any dispute arising from these Terms shall be submitted to the competent court in The Netherlands.