Privacy Policy

This Privacy Policy applies to all products and services offered by Laura and Peter London, and reachable at info@laurapeterlondon.com.
We respect the privacy of all customers and visitors of our website and ensure that all personal information you provide to us is handled with the highest level of confidentiality and care.

1. Information We Collect

We collect personal data that you provide to us voluntarily when placing an order, creating an account, or interacting with our website. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • IP address

  • Device information (browser, operating system, etc.)

  • Activity on our website (pages visited, interactions, clicks, etc.)

We may also collect data automatically through cookies and analytical tools.

2. How We Use Your Information

We process your personal data for the following purposes:

  • Order Processing:
    To process, prepare, ship, and deliver your purchase.

  • Customer Support:
    To answer your questions, assist with returns, and offer general customer service.

  • Account Management:
    To enable your login, track orders, and manage your preferences.

  • Marketing & Communication:
    To send updates, promotions, newsletters, or information relevant to your order (only when legally allowed).

  • Website Improvement:
    To analyze usage patterns and improve functionality, speed, and overall user experience.

  • Security & Fraud Prevention:
    To detect and prevent fraudulent activities or misuse of our website.

All data is processed in accordance with applicable privacy laws.

3. Sharing Your Information

We only share your personal data with third parties when necessary to run our business smoothly, or when required by law. These parties include:

  • Payment Providers (e.g., Stripe, PayPal)

  • Shipping & Logistics Partners (for example Royal Mail, DPD, Evri)

  • IT & Website Service Providers

  • Marketing and Analytics Tools

Third parties only receive the minimum information required to perform their service and are not permitted to use your data for their own purposes.

4. Data Retention

We keep your personal data only for as long as necessary:

  • For the purposes stated in this policy

  • To comply with legal or tax requirements

  • To resolve disputes or enforce agreements

After the retention period expires, your data will be permanently deleted or anonymized.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website performance

  • Analyze visitor behavior

  • Tailor marketing and advertising

  • Store user preferences

You can modify or disable cookies anytime through your browser settings. Some website features may not function properly when cookies are disabled.

6. Your Rights

As a customer, you have the right to:

  • Access your stored personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your data

  • Restrict or object to certain data processing

  • Request data portability

  • Withdraw consent for marketing communications

To exercise any of these rights, contact us via info@laurapeterlondon.com

We may need to verify your identity before processing certain requests.

7. Security of Your Data

We take data security seriously.
Your information is protected through:

  • Secure HTTPS encryption

  • Encrypted payment processing

  • Restricted access to personal data

  • Secure storage on protected servers

While no online system can be 100% secure, we implement industry-standard measures to keep your information safe at all times.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Business name: Laura and Peter London
Email: info@laurapeterlondon.com

We aim to respond to all privacy-related inquiries within 48 hours.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal changes or business developments.
The updated version will always be published on this page with a revised “Last updated” date.